QUALITY, SATISFACTION AND PERCEIVED VALUE OF USERS OF PUBLIC SERVICE SPORTS

Authors

  • Alberto Nuviala Nuviala Universidad Pablo de Olavide | UPO · Department of Sports and Computer Sciences
  • Alberto Grao-Cruces Becario de investigación. Universidad Pablo de Olavide
  • Raquel Pérez-Ordás Departamento de Deporte. Ayudande Doctora. Universidad Pablo de Olavide
  • Miguel Boceta Osuna Universidad Pablo de Olavide
  • Román Nuviala Nuviala Universidad Pablo de Olavide
  • José Antonio González Jurado Universidad Pablo de Olavide

DOI:

https://doi.org/10.22456/1982-8918.23828

Keywords:

Sports. Quality management. Consumer satifaction. Public policies.

Abstract

The objetive of this study was to evaluate the perceived quality, satisfaction and perceived value of the sports service users. The sample consisted of 646 users. Each user filled in a self-administered questionnaire, which gave their valid psychometric properties to assess the perceived quality, satisfaction and perceived value.The results obtained showed that the quality of service received was good sport, being the technical and service personnel the best values and the information being provided to the weakest users. Also positive was the assessment of satisfaction and perceived value to the user. Both satisfaction and perceived value of the service depends primarily on an intangible factor and activities.

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Author Biographies

Alberto Nuviala Nuviala, Universidad Pablo de Olavide | UPO · Department of Sports and Computer Sciences

Departamento de Deporte. Universidad Pablo de Olavide.  España.

Alberto Grao-Cruces, Becario de investigación. Universidad Pablo de Olavide

Professor e pesquisador

Raquel Pérez-Ordás, Departamento de Deporte. Ayudande Doctora. Universidad Pablo de Olavide

Professor. Universidad Pablo de Olavide

Miguel Boceta Osuna, Universidad Pablo de Olavide

Doctorando Universidad Pablo de Olavide. Universidad Pablo de Olavide

Román Nuviala Nuviala, Universidad Pablo de Olavide

Doctorando. Universidad Pablo de Olavide.
Edificio "Conde de Aranda" (Edificio 11)Planta 2ª, despacho 5. Carretera de Utrera Km. 1 41013 - Sevilla, España

José Antonio González Jurado, Universidad Pablo de Olavide

Pesquisador Departamento Deporte. Contratado Doctor. Universidad Pablo de Olavide

 

 

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Published

2012-08-08

How to Cite

NUVIALA NUVIALA, A.; GRAO-CRUCES, A.; PÉREZ-ORDÁS, R.; BOCETA OSUNA, M.; NUVIALA NUVIALA, R.; GONZÁLEZ JURADO, J. A. QUALITY, SATISFACTION AND PERCEIVED VALUE OF USERS OF PUBLIC SERVICE SPORTS. Movimento, [S. l.], v. 18, n. 4, p. 11–32, 2012. DOI: 10.22456/1982-8918.23828. Disponível em: https://seer.ufrgs.br/index.php/Movimento/article/view/23828. Acesso em: 29 apr. 2025.

Issue

v. 18, n. 4, out./dez. 2012

Section

Original Articles

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