QUALITY, SATISFACTION AND PERCEIVED VALUE OF USERS OF PUBLIC SERVICE SPORTS
DOI:
https://doi.org/10.22456/1982-8918.23828Keywords:
Sports. Quality management. Consumer satifaction. Public policies.Abstract
The objetive of this study was to evaluate the perceived quality, satisfaction and perceived value of the sports service users. The sample consisted of 646 users. Each user filled in a self-administered questionnaire, which gave their valid psychometric properties to assess the perceived quality, satisfaction and perceived value.The results obtained showed that the quality of service received was good sport, being the technical and service personnel the best values and the information being provided to the weakest users. Also positive was the assessment of satisfaction and perceived value to the user. Both satisfaction and perceived value of the service depends primarily on an intangible factor and activities.
Downloads
Downloads
Published
How to Cite
Issue
Section
License
Authors retain the copyright to the manuscripts they submit and grant Movimento the right to publish the text in accordance with the open licensing policy adopted by the journal.
Movimento adopts the Creative Commons Atribuição 4.0 Internacional (CC BY 4.0) license and follows the Open Access model, which provides unrestricted online access, including free access, to all scholarly texts published by the journal.
When submitting a manuscript, authors must acknowledge that they are aware of the copyright licensing terms that will apply if the manuscript is accepted and published, as described below:
- Open access is a condition in which the copyright holder of a scholarly work grants third parties’ rights to use the work under an open license (Creative Commons Attribution, CC BY)
- Open access provides free and immediate access to the work, authorizing any user to read, download, copy, distribute, print, search, or link to the full texts of articles; index them; pass them as data to software; or use them for any other lawful purpose.
Movimento encourages authors to self-archive accepted manuscripts by making them available on personal blogs, institutional repositories, academic social media platforms, and personal profiles, provided that the complete reference to the published version on the journal's website and/or the SciELO Collection page is included.
