The virtual reference services: quantitative analysis & model
DOI:
https://doi.org/10.19132/1808-5245222.220-245Keywords:
Virtual reference service. Reference service, analysis. User’s satisfaction.Abstract
With plenty resources still to be researched, the virtual reference services works around the different ways to provide the reference services through technological information, in benefit of not only the universities’ libraries, but also for its digital users. In this context of Universities’ Libraries, through the analysis of the tools developed for the digital environment, this paper intends to create a new analysis plan to analyze the virtual reference services from the point of view of its users, aiming to make these services better and more valuable. This plan was used and analyzed along with users of the services offered by universities’ libraries, so it could be fully validate, and therefore used as a real tool to measure this kind of service.Downloads
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