The user withim value co-creation in informational services
theoretical foundations
DOI:
https://doi.org/10.19132/1808-5245.29.124641Keywords:
co-creation of value, information services, users studyAbstract
The objective is to build a synoptic frame of reference about the co-creation of value in informational services considering the user perspective, therefore improving the understanding of the co-creation process due to user actions. It is justified by the reduced number of related research and limited understanding of how the co-creation of value in libraries occurs, particularly considering the user's actions, since the studies tend to focus on the service provider. It is a theoretical essay, whose nature is conceptual and analytical. As a result, it is expected that the frame of reference presented contribute to the theoretical advance and further development of studies that allow the investigation of the processes/elements of co-creation of value by users.
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