DEVELOPMENT STRATEGIES OF LEARNING COMPETENCE IN TELECOMMUNICATIONS SERVICE COMPANIES OF RIO GRANDE DO SUL

Abstract

This article presents one of the main changes undertaken by telecommunications companies inRio Grandedo Sul: their new strategies to become competent in learning better and faster than their competitors, thus guaranteeing the achievement of their executive objectives. Findings of the research are presented demonstrating behaviors either differerent or similar, among the companies observed, regarding strategic management, organizational learning principles, learning methods and, finally, regarding the competence resources mobilized to the organizational development. This analysis allowed the attainment of the attributes that constitute the learning competence, that is, the organizational capability, supported by tacit wisdom, to create, gain, and transfer knowledge, modify behaviors and generate perceptions and innovative interactions with the environment, in order to reflect these new knowledge by actions in a cyclic and continuous way and towards a given purpose of the organization.