Knowledge management and representation: a study of quality management documents

Abstract

This paper proposes a structure for organizing knowledge on construction materials and services used by building companies. The paper begins with a review of the knowledge organization through the use of a faceted classification system, and the ISO standards directives for information classification in the construction industry. The proposed structure may be considered as generic, and must be adapted by a company that is interested in applying it. The paper emphasizes the creation of the structure according to the faceted classification by establishing terms and concepts related to this area of knowledge. The proposal contributes to reorganizing and optimizing knowledge in construction, which is scattered throughout several areas related to construction management, especially knowledge relevant to materials and services involved in the construction process.