Vol. 20 No. 1 (2014): Edição 77 - jan/abr 2014

Published: 2014-04-01

Articles

GREEN IT: AN ANALYSIS OF THE MAIN BENEFITS AND PRACTICES USED BY ORGANIZATIONS

Guilherme Lerch Lunardi, Renata Simões, Ricardo Saraiva Frio

1-30
- PDF (Português (Brasil))
TRANSPARENCY AND CONFIDENTIALITY CONFLICTS IN THE ENVIRONMENTAL MANAGEMENT SYSTEMS CERTIFICATION

Alexandre de Oliveira e Aguiar, Pedro Luiz Côrtes

31-63
- PDF (Português (Brasil))
CUSTOMER RELATIONSHIP AT PHARMACEUTICAL INDUSTRY OF VITÓRIA-ES: AN IMPACT EVALUATION OF SERVICE LEVEL BOTH OFFERED AND EXPECTED OVER CUSTOMER FIDELITY

Mikaelli Orlande Gabriel, Anderson Soncini Pelissari, Marcos Paulo Valadares de Oliveira

64-89
- PDF (Português (Brasil))
SATISFACTION IN PUBLIC SERVICE: A STUDY IN THE REGIONAL SUPERINTENDENT OF LABOR AND EMPLOYMENT IN CEARÁ

Isac de Freitas Brandão, Leticia Cesar de Lima, Augusto César de Aquino Cabral, Sandra Maria dos Santos, Maria Naiula Monteiro Pessoa

90-113
- PDF (Português (Brasil))
USE OF NON-FINANCIAL PERFORMANCE MEASURES, STRATEGY, AND MANAGERIAL TIME ORIENTATION FROM ‘BEST COMPANIES TO WORK IN’

Andson Braga de Aguiar, Fábio Frezatti

114-139
- PDF (Português (Brasil))

Case Studies

ANALYSIS OF THE USE OF MOBILE AND WIRELESS INFORMATION TECHNOLOGY (MWIT) IN THE BEEF CHAIN: A CASE STUDY IN THE STATE OF GOIÁS (BRAZIL)

Eliane Gomes da Costa, Amarolinda Zanela Klein, Luciana Marques Vieira

140-169
- PDF (Português (Brasil))
INVESTIGATING THE CHOOSING PROCESS: AN ANALYSIS OF DECISION STRATEGIES USED TO BUY LCD TELEVISIONS

Mauri Leodir Löbler, Eliete dos Reis, Larissa Medianeira Bolzan

170-194
- PDF (Português (Brasil))
LEARNING AND ORGANIZATIONAL CHANGE IN AN INSTITUTION OF HIGHER EDUCATION IN ADMINISTRATION

Marco Antonio Batista da Silva, Nildes R. Pitombo Leite

195-224
- PDF (Português (Brasil))
THE HUMAN RESOURCE ARCHITECTURE IN THE WINERIES IN THE SÃO FRANCISCO VALLEY

Isabella Maria Coelho Jarocki, Lucia Maria Barbosa de Oliveira, Maria Auxiliadora Diniz de Sá

225-253
- PDF (Português (Brasil))

Teachings Case

FACTORY PANELS – TEACHING CASE

Roque Alberto Zin

254-273
- PDF (Português (Brasil))