SATISFACTION IN PUBLIC SERVICE: A STUDY IN THE REGIONAL SUPERINTENDENT OF LABOR AND EMPLOYMENT IN CEARÁ

Abstract

Job satisfaction is seen as an aspect that, when present, motivates employees and affects positively their productivity. In this perspective, the present work intended to identify the preponderant factors for job satisfaction in Regional Superintendent of Labor and Employment (SRTE / CE), in the Light of Herzberg’s two-factor theory. It was carried out a survey with three distinct groups of public agents: labor inspectors, administrative servers and trainees. The data were analyzed by quantitative method and content analysis. The questionnaire contained a five-point Likert-type satisfaction scale, concerning the level of satisfaction of surveyed people with five motivational factors and six hygiene factors, in addition there were two open questions about other aspects with which the respondents were satisfied or dissatisfied. The results revealed that the motivational factors prevailed in the generation of satisfaction in the three investigated groups were carrying out professional, activities performed and the responsibility assigned; related to hygiene factors, respondents were more satisfied in general, under the supervision and interpersonal relationships. These results corroborate previous research conducted in other governmental entities. Additionally, correlation analyzes and no-parametric tests showed that the profile characteristics may influence the respondent's satisfaction with hygiene and motivational factors analyzed.