Descarte responsável de lixo eletrônico e comportamento do consumidor: uma revisão sistemática da literatura

Abstract

This article aims to analyze the stage of progress and flow of studies on responsible disposal of Information and Communication Technologies (ICTs) and consumer behavior. To this end, a systematic review was carried out. The search generated 537 potentially relevant references, and after the selection steps the final sample included 50 articles, which underwent bilbiometric analysis and thematic-categorical content analysis. The research is recent, most were published in the last five years (2019-2023), addressing topics such as: responsible disposal behavior and intention; environmental knowledge and awareness; home storage of disused electronics; influence of information and advertising; perception of the useful life of electronics, influence of Word-of-Mouth (WOM); and selling disused electronics on C2B platforms. The main research gaps found are: influence of planned obsolescence and psychological obsolescence; influence of financial rewards; concern about data privacy; sale of disused electronics on C2B and C2C platforms; and studies associating responsible disposal and social desirability.

Keywords: Systematic Review. e-Waste. Communication and Information Technology. Consumer behavior.