Vol. 17 No. 3 (2011): Edição 70 - set/dez 2011

Edição originalmente publicada no site antigo da revista, em setembro/dezembro 2011.

Published: 2013-04-08

Articles

MANAGERIAL EXCELLENCE IN BRAZILIAN RESEARCH INSTITUTES AND CENTERS: THE EXPERIENCE OF ‘EXCELLENCE IN TECHNOLOGICAL RESEARCH PROGRAM’

Marconi Edson Esmeraldo Albuquerque, Maria Beatriz Machado Bonachelli

592-616
- PDF (Português (Brasil))
THE RELATIONSHIP BETWEEN THE LEVEL OF VOLUNTARY DISCLOSURE AND THE COST OF EQUITY CAPITAL IN NON-FINANCIAL BRAZILIAN

Francisco Henrique Figueiredo de Castro, Paula Meneghesso da Conceição, Débora Antunes Santos

617-635
- PDF (Português (Brasil))
RISK COMPONENTS FOR MANAGEMENT OF SOFTWARE PROJECTS

Cláudio Bezerra Leopoldino, Denis Borenstein

636-659
- PDF (Português (Brasil))
THE CONFLICTS SOURCES AND ISSUES IDENTIFICATION IN DISTRIBUTION CHANNELS AND THEIR MANAGEMENT: AN EXPLORATORY STUDY IN ENVIRONMENTAL COMPANY OF THE AUTOMOTIVE SECTOR

Gabriel Sperandio Milan, José Alberto da Rosa de Matos

660-686
- PDF (Português (Brasil))
WARRANTIES IN SERVICES: FROM PROMISE TO RECOVERY

Juliana Damian Nunes, Tiago Savi Mondo, Jane Iara Pereira da Costa

687-715
- PDF (Português (Brasil))

Case Studies

INTEGRATION BETWEEN LOGISTICS AND MARKETING: CRITICAL FACTORS IN THE INTERACTION AND COLLABORATION’S PERSPECTIVE

Márcio Lopes Pimenta, Andrea Lago da Silva, Marcos Hideyuki Yokoyama

716-741
- PDF (Português (Brasil))
CUSTOMER SERVICES, CUSTOMER SATISFACTION AND PROFITABILITY IN SERVICES: A BANKING CASE

Émerson Adriano Fiebig, Ernani Cesar de Freitas

742-775
- PDF (Português (Brasil))
ANALYSIS OF ATTRIBUTES FOR INFORMATION QUALITY EVALUATION IN INTRANET ENVIRONMENTS TO SUPPORT KNOWLEDGE MANAGMENT

Ana Lúcia Batista Trindade, Mírian Oliveira, Grace Vieira Becker

776-801
- PDF (Português (Brasil))
PERCEIVED QUALITY IN SERVICES BUSINESS INCUBATION

Raquel Engelman, Edi Madalena Fracasso, Vinícius Sittoni Brasil

802-822
- PDF (Português (Brasil))

Teachings Case

PLANNING SCENARIOS AND AMPLIFICATION OF VARIABILITY DEMAND

Marina Dais de Faria, José Luis Felicio dos Santos de Carvalho

823-846
- PDF (Português (Brasil))