Innovation trends in university library services: case study of the CRAI – Universitat Pompeu Fabra, Barcelona

Abstract

This case study analyzes digital-based products and services offered by the Learning and Research Resources Center (CRAI) of the Universitat Pompeu Fabra in Barcelona, Spain. We carried out a comparative, bibliographical, and documentary research, collecting data from the New Media Consortium reports – NMC Horizon Report: 2015 Library Edition and NMC Horizon Report: 2017 Library Edition – and from the webpage of the Learning and Research Resources Center of the Universitat Pompeu FabraCRAI of the Universitat Pompeu FPF. Data were also coleted through non-participant observation carriatn that Learning and Research Resources Center many of the trends presented by the New Media Consortium reports, especially those related to the use of simpler technology. The results demonstrate the presence of many of the trends presented in New Media Consortium NMC reports, especially those using more according to the needs of the researchers and the offered allow customization contents via electronic devices such as mobile phones. A little more timidly, it is also possible to observe the customization of some services according to the needs of the researchers, as well as the offer of tools 2.0 that allow customization according to the purpose of its use as well as the delivery of contentsfound. We conclude that efforts are underway to ensure the constant implementation of digital digital-based services and products, and although more sophisticated technological advances are still to be found, it is possible to identify an approximaton by the NMC Horizon reports