INFORMATION TECHNOLOGY (IT) CENTRALIZATION VERSUS DECENTRALIZATION: AN ANALYSIS FROM THE PERSPECTIVE OF ORGANIZATIONAl EFFECTIVENESS

Abstract

Centralization versus decentralization of IT constitutes a theme of appealing debate in the business and academic environment. Informed of a theoretical referential that it includes the concepts of both currents, the present study has the purpose to discuss the effectiveness of the decentralization of IT in a federal financial institution. Thus, the company was analyzed in accordance with the model of Donovan (1988) and was realized researches with main-employee of it IT solutions supply process. It was verified that the company combines politics of IT of both apprenticeships wacthdog and network, what would harm it IT evolutionary path, in the future, obstructing initiatives of innovation and competitiveness. As mentioned author was affirm, the apprenticeship watchdog contains the most severe tensions of all models for him studied. On the other hand, in the research with the employees, it was found evidences that corroborate the effectiveness of the IT solutions supply process decentralization. The objective of this work was contributed for the establishment of a referential for evaluation of advantages and disadvantages of IT decentralization.