BUSINESS UP-DATE AND HUMAN RESOURCES MANAGEMENT IN THE SERVICE SECTOR ENTERPRISES

Abstract

The objective of this article is to characterize the special features of the operational modernization process and of the Human Resources Management in three enterprises of the third sector: one company in the public transportation business and two companies in the commerce, located in the State of Espírito Santo. This is an exploratory study which aims at discovering the form through which the measures of the organizations and measures of management related to the Fordist production logics compared to those measures originated from a typical logics of service rendering seem to be related. Reduction of costs is the element that encourages the investments in the modernization of the operational work and also inspires practices of reduction of number of employees and the remain of traditional formats in what refers to work organization and the payment policies as well as the employees' professional capacity building.