ANÁLISE DOS CONFLITOS E DAS NEGOCIAÇÕES EM UM AMBIENTE DE JOGOS DE EMPRESAS

Abstract

The emerging of conflicts in an expressive number created the necessity of partnerships, agreements and contracts in the enterprise world, making of the negotiation capacity a necessary and prerequisite ability to the executive. Thus, to develop and to stone this ability by means of the daily practices in the organizations, or in business-oriented existential courses, became an opportune learning and possible of being stimulated in a simulated environment in business games. The interdisciplinarity of the managemental subjects and the possibility to develop them in an integrated form promoted the creation of the present paper analyzed conflicts and negotiations in the environment of Business Education, having as base the game carried through a strictu-sensu post-graduation course in 2005. The paper was supported by means of an exploratory research, which made a theoretical survey about the subjects: negotiation, conflicts, business games and decisions, followed by a primary data-collecting based in the application of a questionnaire. The results indicated that the environment of business education created in the game is propitious to development and improvement of the negotiation capacity and solution of conflicts, providing simulated situations and stimulating the learning trough practical experience. This way, to associate the learning of negotiation with the environment simulated of business game becomes an alternative to add value to enterprise decisions.