Principles for analysis of the use of Information Systems: a proposal based on studies of conceptual

Abstract

For years, studies and evaluations about the use of products and/or services available in digital environments have gained importance, aiming at products and/or services that offer easy handling and pleasant experiences to the users. It happens, however, that users understand the world differently, and consequently their information needs are also different. Thus, based on this premise, the main objective of this research was to identify and characterize guiding principles for the analysis of the use of information systems in digital environments. The research was conducted based on the studies of networks of conceptual relationships. For that, a conceptual framework was used, and, from the forms and behaviors presented by the conceptual connections, the principles were observed and extracted for the analysis of the use of information systems. This is, therefore, a qualitative research, based on the bibliographic method, survey in electronic discussion forums and, in a complementary way, we used methods, techniques and measures of the networks studies for identification and characterization of the principles for evaluation of information systems. As a result, it is highlighted that the identified principles represent guiding elements for the composition of parameters and creation of procedures that help in the analysis of the uses of information systems in general. It’s not about replacing the widely used methods and techniques in the areas of Human Computer Interface (IHC), Usability, Systems Analysis and/or Requirements Engineering; however, these principles represent contributions to the study of the interactions between people and information systems, considering the relationships between the concepts that these people activate and/or mobilize to interpret these contexts of use.