PERFORMANCE EVALUATION OF THE PUBLIC PENSION LITIGATION: THE CASE OF THE FEDERAL ATTORNEY
Keywords:
Performance evaluation, MCDA-C methodology, Public sector, Federal attorneyAbstract
This paper aims to build a performance evaluation model for public pension litigation to support the management of the Federal Attorney in Santa Catarina. To achieve this goal, this research, with both qualitative and quantitative approach, sought data on interviews with the manager of the area, in addition to the analysis of documents used in the institution. Because it is a complex situation, involving several variables, constructivist Multicriteria methodology for decision support (MCDA-C) was used in order to structure and build knowledge and evaluate the objectives and suggest improvement actions. This research focuses on the structuring phase of the model and its recommendations. It resulted in a performance evaluation model containing two major areas of concern, six key points of view and nine elementary points of view from which descriptors were built, that allowed the current profile view of performance of pension litigation. In addition, the model developed allowed us to identify opportunities for institutional improvement.
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