MANAGEMENT COMPETENCIES IN TIMES OF THE RESTRUCTURING OF THE BANKING ACTIVITY: THE CAIXA BANK CASE

Abstract

The present article is the result of a research which analyses the management competencies, especially the management competencies of the Human Resources Managers. This is a case study performed at the Caixa Econômica Federal, a large, traditional, and widely known banking institution for the Brazilians citizens. The subject matter of the research are the human resources managers of the State of Rio Grande do Sul, and the data were collected through documents and semi-directed individual interviews. The analysis of the data followed guidelines for the Content Analysis, and it was aimed at identifying competencies which the Human Resources managers (HR) stationed at the Human Resources areas of the CAIXA, perceive as theirs and compare those management competencies required by the company. The results point out to some indications about how the management competencies were being re-configurated along the historical trajectory of the Bank, which is seen as important for the present configuration of the competencies. Specially in relation to the Human Resources area, the profile devised for the manager has changed, as well as the characteristics expected in the manager, which is now expected to be versatile, with multiple and varied roles.