APPLICATION OF THE SOFT SYSTEMS METHODOLOGY IN THE EVALUATION OF A POST-GRADUATION PROGRAMME IN BUSINESS MANAGEMENT: PERSPECTIVE OF THE STUDENT BODY

Abstract

In Brazil, education is a segment which has been target for criticism in relation to its capacity of rendering services with qualities. In the universities, several are the problems which affect the academic formation. The objective of the present work is to describe the methodology "Soft Systems Methodology" (SSM) and apply it in the identification and elaboration of proposals that could solve the problem in a post-graduation programme. The study evaluated the master courses of the Post-Graduation Program of the Federal University of Rio Grande do Sul (PPGA/UFRGS), under the students standpoint of the "Information System and Support for Decision-Making". The applied methodology aims at identifying and structuring the problem situations with definition difficulties, relating the real world with the systemic thinking. The SSM demonstrated to be an interactive educational process, characterized by constant debates and participation of all the individuals involved. Its execution allowed the proposition of actions to solve the problems identified.