VALIDAÇÃO DE DECISOR, UM SISTEMA DE APOIO À DECISÃO MULTICRITERIAL PARA MAPEAR PROCESSOS DECISÓRIOS

Abstract

In this work is presented and validated Decisor, a Decision Support System (DSS), that it has the double purpose of, to assist the decision makers in decisions with multicriterials characteristics and maping the process that the decision maker adopted to arrive at the choice of its final alternative.  For one better agreement of the decision process of the individuals is necessary to use an approach that involves the elements stimulus-organism-answer (S-O-A) of the process, going beyond the simple observation stimulus-answer (S-A). The mapping developed of the decision process consists in plus a tool auxiliary in the study of the decision making process and reveals useful in research where it is necessary to observe differences in the behavior of the decision makers. The results gotten with the validation of the system Decisor had disclosed aspects to improve in the interface and the procedures of use, in function of the difficulties found for the decision makers. Also it was verified that the experience of the decision makers with the thematic of the task has a positive impact on the evaluation of the usefulness, satisfaction and utility of the system.  The mapping of the decision making process, through the register of the computational accesses when use of Decisor, was reached with success, and revealed useful for the accomplishment of one varied gamma of relative analyses to the process.