EXAMINING THE RELATIONSHIP BETWEENINDIVIDUAL, GROUP AND ORGANIZATIONAL LEARNING IN A FINANCIAL INSTITUITION

Abstract

The phenomenon of learning can be studied at different levels - individual, group, organizational and inter-organizational - which are interconnected and involve a complex set of variables. This work aims to verify and analyze empirically the relationship between individual learning, group and organizational. The theoretical framework presents and analyzes how different authors studied the possible relationship between these levels, relying, in particular, in authors aligned with the technical perspective and proposed measurement instruments focused on some aspects of the phenomenon. The survey involved a sample of 105 employees of a financial institution. The instrument developed by Chan (2003) was used in the operationalization of the constructs, and for the data analysis, the principal component analysis was used followed by structural equation modeling. In addition to the validation of the measurement of individual learning in groups and organizational, another contribution of this study was the operationalization of the three constructs as second order latent variables, which made the structural model more parsimonious. The results showed that both individual and group learning influenced the organizational learning in the sample, with confirmation of the three hypotheses tested. At the end of the work are discussed their limitations and pointed out some directions for further research.