CONSTRUCTION AND IMPLEMENTATION OF QUALITY INDICATORS

Authors

  • Gisela Maria Schebela Souto de Moura Escola de Enfermagem - UFRGS
  • Beatriz Cavalcanti Juchem HCPA
  • Maria Lucia Rodrigues Falk HCPA
  • Ana Maria Muller de Magalhães Escola de Enfermagem - UFRGS
  • Lyliam Midori Suzuki HCPA

Keywords:

Indicadores de Qualidade em Assistência à Saúde, Úlcera de Pressão, Acidentes por Quedas

Abstract

The present study aims to report the experience at a university hospital – Hospital de Clínicas de Porto Alegre (HCPA) – with the construction and implementation of quality indicators in nursing services. The indicators monitor the quality of services and improve the attention offered (to the patients). HCPA has been developing strategies to assess its services according to its institutional management policy of quality. In 2006 were established four indicators: pressure ulcer incidence, with its goal of < 10:1000 patients day/month, the incidence of bed falls which goal was established as < 2:1000 patients day/month. Regarding a very big hospital, our challenge was to build and implement these indicators as management tools to assess the quality of nursing services.

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Author Biographies

Gisela Maria Schebela Souto de Moura, Escola de Enfermagem - UFRGS

Doutora em Administração (PPGA/UFRGS). Docente do DAOP EENF/UFRGS. Vice-coordenadora do Núcleo de Estudos de Gestão em Enfermagem (NEGE).

Beatriz Cavalcanti Juchem, HCPA

Mestre em Enfermagem. Chefia de Enfermagem da Unidade de Radiologia do HCPA. Membro do Núcleo de Estudos sobre Gestão em Enfermagem (NEGE).

Maria Lucia Rodrigues Falk, HCPA

Mestre em Administração (PPGA/UFRGS). Assessora do Grupo de enfermagem do HCPA. Membro do NEGE.

Ana Maria Muller de Magalhães, Escola de Enfermagem - UFRGS

Mestre em Educação. Professora Assistente da EEUFRGS. Coordenadora do Grupo de Enfermagem do HCPA. Doutoranda em Enfermagem PPGENF/UFRGS

Lyliam Midori Suzuki, HCPA

Enfermeira. Chefe de Enfermagem da Unidade de Internação 3º Norte do HCPA

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Published

2009-10-20

How to Cite

1.
Moura GMSS de, Juchem BC, Falk MLR, Magalhães AMM de, Suzuki LM. CONSTRUCTION AND IMPLEMENTATION OF QUALITY INDICATORS. Rev Gaúcha Enferm [Internet]. 2009 Oct. 20 [cited 2026 Sep. 14];30(1):141. Available from: https://seer.ufrgs.br/index.php/rgenf/article/view/4720

Issue

Vol. 30 No. 1 (2009)

Section

Relato de Experiência

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