Satisfaction of inhabitants enrolled at the services provided by Lomba family health programs of Lomba do Pinheiro district in Porto Alegre - RS

Abstract

The present work was a qualitative research aimed to evaluate the satisfaction of the inhabitants enrolled at the Lomba Health Care Center, where the units of the Family Health Program - PSF, of the Lomba do Pinheiro neighborhood in the city of Porto Alegre - RS, provide services, in the relation to the service provided by the health care staff comparing to those provided in any moment of their lives. Topics about their participation and their knowledge on the Health Council were also approached. Research data were collected by means of semi - structured interviews with open-ended questions. Seven inhabitants enrolled at the PSF were interviewed. It was observed, by means of the interviews, that the service provided by the PSF staff was considered very good when compared to the other services with which they have contact before. The improvement of the service’s quality was related to the shortening of the lines for access and to the presence of community workers, who follow up their health by means of house visits. These were never considered as an invasion of privacy. A topic that was considered as negative refers to the difficult access to medium and high complexity health services, what hinders the resolution of the community’s health problems. The enrolled inhabitants consider their health as good. However, by the analysis of their answers, the fact of having a good health is related to the absence of diseases symptoms. In relation to the Health Council, the enrolled inhabitants said that the health staff never said anything neither about its importance nor how people can participate of them.