Avaliação de desempenho do processo de terceirização da logística de distribuição: um estudo de caso

Abstract

Logistic is no longer an auxiliary activity in the organizations. It began to be seen as a value aggregator. The increase of the customers’ requirements imposed new demands to logistic activities in terms of quality, speed and cost. The outsourcing in this area has been carried out in order to reduce costs, increase the performance and avoid or postpone investment needs. The aim of this article is to assess the logistic outsourcing process in a company that produces component part to footwear, furniture, papers and packages and cars. For this, it was used the case study research strategy. The main results indicate that the process was conducted considering economical, financial and operational criteria. There was a freight cost reduction from 1.5% to 1.2% of the revenue. The contracted has evidenced dissatisfaction with the reduction of the contractual level of activity.