Sheltering: who’s responsibility is it? An experience report

Abstract

This paper is about the sheltering of users in a basic health unit in Porto Alegre/RS according to the experience during the Integrate Residency Program in Collective Health at the Public Health School and reflections about specific bibliography. Sheltering is the manner in which the health service is organized to attend its users and to answer their demands, relying on health educative processes aiming to build a different relation than that established in “emergency rooms”. It is believed that the nurse is the professional indicated to this task because of its basic education in collectivity and integralized human care.