LÜFTENEGGER, Egon. Co-creating Service-Dominant Business Artifacts with Action Design Research: Towards Ambidextrous Business Process Management. Revista de Informática Teórica e Aplicada, [S. l.], v. 28, n. 1, p. 63–77, 2021. DOI: 10.22456/2175-2745.107748. Disponível em: https://seer.ufrgs.br/index.php/rita/article/view/RITA_28_NR1_63. Acesso em: 2 aug. 2026.