G. Lerch Lunardi, J. L. Becker, e A. C. Gastaud Maçada, “STRATEGIC IMPACTS OF INFORMATION TECHNOLOGY INVESTMENTS ON BANKING INDUSTRY PERFORMANCE: EVIDENCES FROM A CROSS-COUNTRY ANALYSIS FOR BRAZIL, UNITED STATES, ARGENTINA, URUGUAY AND CHILE”, REAd, vol. 9, nº 6, ago. 2013.