Vargas-hernández JG. Evaluating Higher Education Institutions through Agency and Resources-Capabilities Theories. A Model for Measuring the Perceived Quality of Service. Rev. Bras. Pol. Adm. Educ. [Internet]. 21º de agosto de 2016 [citado 11º de agosto de 2026];32(2):393-420. Disponível em: https://seer.ufrgs.br/index.php/rbpae/article/view/63834