VARGAS-HERNÁNDEZ, José Guadalupe. Evaluating Higher Education Institutions through Agency and Resources-Capabilities Theories. A Model for Measuring the Perceived Quality of Service. Revista Brasileira de Política e Administração da Educação - Periódico científico editado pela ANPAE, [S. l.], v. 32, n. 2, p. 393–420, 2016. DOI: 10.21573/vol32n22016.63834. Disponível em: https://seer.ufrgs.br/index.php/rbpae/article/view/63834. Acesso em: 11 ago. 2026.