THE RISKS OF USING CHATBOTS FOR THE OLDER PEOPLE: DIALOGUING WITH ARTIFICIAL INTELLIGENCE

Resumo

The study aimed to identify the risks of using AI chatbots for the older people population by addressing the question: What are the risks for the older people in using Artificial Intelligence (AI)? The research was conducted on six AI chatbots on July 16, 2024, and the responses were analyzed through content analysis. The results revealed seven risk categories: stereotypes, prejudice, and discrimination; digital exclusion; limited database; privacy and data security; excessive technology dependence; autonomy and control; and ethics and responsibility. Responses varied across platforms due to differences in algorithm construction and training methods employed by companies. In conclusion, exercising caution, precautions, and digital literacy when using chatbots is essential. Beyond the common risks faced by the entire population, such as ethical and access-related issues, it is evident that there is insufficient data, as indicated by the chatbots themselves, to formulate more appropriate and secure responses for the older people population.